It is Thanksgiving week here in the United States, and yesterday gave me a lot to be thankful, and excited, for.
The biggest news for me personally is that I am helping organize a conference for professionals in customer support: a conference for those who have chosen customer service not as an entry level stepping stone to something else, but who love helping people and have chosen support as a career. I will be helping wrangle the speakers for the conference and am working on the program schedule. I published a post yesterday scoping out the types of topics we plan to cover. We want to deliver valuable, powerful information to conference attendees to help them develop successful careers in support.
For the online publishing world, I am giddy to share what Automattic engineers have been working so hard on the past 20 months: a brand new WordPress.com experience. This experience includes a beautiful new editor and, my favorite, a desktop app, which I am using right now to write this post. I’ve been testing the new editor and app these past weeks to publish here on Butterfly Mind, and I am in love. I am thrilled that we’ve fully launched the new WordPress.com so that everyone can enjoy it.
For the reader who loves to consume quality, curated content, you will love the Discover site the the WordPress.com editorial team has been working on. Discover is curated by a small team of editors who share the best content published across WordPress, and the new site showcases top reads and recommended sites to help readers find content to read and explore. Here’s where you can learn more about getting featured on Discover.
And finally, the biggest news of all. At Automattic, the company where I work, we have a creed that we work by. It inspires each of us to aim for something bigger, and something deeper, than ourselves. One line of the creed reads:
I am more motivated by impact than money, and I know that Open Source is one of the most powerful ideas of our generation.
Yesterday, we lived by that line. I am super proud to share that the code that my friends and colleagues have been working so hard on these past 20 months was released to the world yesterday: the code is now Open Source, and you can find it right here. As our CEO Matt Mullenweg said in his announcement post:
A lot of people thought we should keep this proprietary, but throughout my life I’ve learned that the more you give away, the more you get back.
This project has been huge, and is still huge, and now it is available for free to anyone who wants to use or iterate on it. It has been instrumental in helping us collaborate and refine our work, as my colleague Ben, one of the creators of the new experience, writes about in his post, The New WordPress.com. We are so happy to share it, and we hope you enjoy it, too.
It’s a good week for the online support, publishing, and Open Source world. Happy Thanksgiving everyone!